8171 Ehsaas Program Payment Issue Solution
8171 Ehsaas Program Payment Issue Solution: The Government of Pakistan continues to provide financial support to underprivileged families through the 8171 Ehsaas Program, offering a quarterly payment of 13,500. However, many registered women and families face issues in receiving this payment on time. These issues include biometric verification failures, expired CNICs, blocked accounts, and problems with registration status.
This article provides a complete step-by-step guide to resolving the most common payment problems in the 8171 Ehsaas Program for the year 2025. Every section has been written in clear and simple language to help beneficiaries fix their issues and successfully receive their payments.
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8171 Ehsaas Payment Issues & Solutions
| Issue | Cause | Solution |
|---|---|---|
| Biometric Fail | Fingerprint mismatch | Try other fingers, update at NADRA, or use face verification |
| CNIC Expired | Old or invalid CNIC | Renew CNIC and re-verify at BISP |
| Wrong Family Info | FRC data not updated | Update FRC and NSER via BISP office |
| Survey Issue | Incomplete or wrong score | Request re-survey and update details |
| Mobile Not Linked | SIM not under your CNIC | Link SIM to CNIC and update in BISP |
| Account Blocked | Inactive status or error | Visit BISP office for reactivation |
Common Issues Faced by Beneficiaries in Receiving 13500 Payment
Many women report facing technical and registration-related issues that prevent them from accessing their payments. These issues are widespread, especially in rural or remote areas.
- Biometric verification failure during payment withdrawal
- CNIC expired or not updated in NADRA system
- Family record mismatch
- NSER survey not completed or incomplete data
- PMT score increased due to new income or asset declaration
- Mobile number not linked or outdated
- Account blocked or inactive due to verification lapses
Each of these problems has a solution, which we will explain in detail in the following sections.
You Can Also Read: 8171 Ehsaas Program Phase 3 Payment Verification Guide For NSER Survey Completed Beneficiaries
Step-by-Step Guide to Resolve Biometric Verification Failure
Biometric failure is one of the most frustrating issues when women try to withdraw their Rs. 13,500 from payment centers or banks. This usually happens when the fingerprint scan does not match NADRA’s record.
- Try Again Using Multi-Finger Scan: Ask the agent at BISP center, ATM, or HBL Konnect to retry using thumb and other fingers.
- Go to NADRA Office: Visit the nearest NADRA center and request a biometric update. Make sure your CNIC is valid and not expired.
- Update or Renew CNIC if Needed: If your CNIC is damaged or expired, apply for a new or duplicate CNIC.
- Return to BISP Tehsil Office:: After NADRA updates your data, go to the BISP office with your CNIC and request payment re-verification.
- Ask for Face Verification Option: If fingerprint still fails, ask BISP staff about facial verification, available in some areas.
- Wait for Confirmation SMS from 8171
Biometric issues are more common among older women or those with worn fingerprints due to physical labor. NADRA’s biometric update often solves this permanently.
You Can Also Read: BISP Document Verification August 2025 To Avoid Disqualification 13500 Know Process And Documents
How to Fix CNIC Expiry or NADRA Update Issues
Your CNIC must be valid and updated in NADRA’s database to receive the 13500 Ehsaas payment. Many beneficiaries miss out on payments because their CNICs have expired or are under renewal.
- Visit Your Nearest NADRA Office and renew your CNIC immediately if expired. Use the urgent service for faster processing.
- Ensure NADRA Data Matches BISP Records: After renewal, make sure your updated CNIC reflects in the BISP system.
- Visit BISP Office with Updated CNIC: Once renewed, go to your nearest BISP office and request re-verification.
- Wait for Confirmation SMS: You’ll receive a new 8171 SMS once your CNIC has been verified and your payment is reapproved.
Always ensure your CNIC information matches the records in BISP, NSER, and NADRA to avoid payment delays.
You Can Also Read: BISP Eligibility Check Online SMS August 2025 Details For Registered Women Full Guide
Updating Household or Family Record
Incorrect family information can disqualify you from receiving the payment. This includes missing household members, wrong marital status, or outdated addresses.
- Visit NADRA and request an updated Family Registration Certificate (FRC). Add missing children or spouse if required
- Bring the updated FRC and request a NSER update or correction in your household record.
- Re-submit NSER Form if Required: In some cases, BISP officers may ask you to fill a new NSER form.
- Follow Up for Eligibility Re-check: After the update, wait for your eligibility to be reviewed. This usually takes 1–2 weeks.
Your payment status can be seen again via the 8171 portal or through SMS once the updates are accepted.
Resolving NSER Survey or PMT Score Related Problems
Many families were declared ineligible because they either missed the NSER survey or their PMT score increased above the threshold due to new assets, income, or unverified information.
- Visit your nearest BISP office and request a new NSER form. Fill it out accurately.
- Bring CNICs, utility bills, children’s B-Forms, and income proof.
- If your score increased unfairly, inform the BISP office with documented proof as loan proof or temporary income
- Re-surveyed families are usually rechecked within 2–3 weeks.
Your payment will be resumed if your PMT score falls within the eligible range again.
You Can Also Read: BISP Document Verification August 2025 Full Guide Step-by-Step
How to Fix Mobile Number or Account Linking Issues
BISP uses your linked mobile number to send payment alerts and verification codes. If your number is outdated or inactive, you may miss important messages.
- Visit BISP Office with Your CNIC
- Request to Update Your Mobile Number
- Verify with One-Time Code sent on your new SIM
- Wait for Reconfirmation – you’ll receive an 8171 SMS once updated
It is also important to ensure that your SIM is registered in your name and is active.
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Where to Collect Your Payment After Fixing the Issue
Once your issue is resolved and eligibility confirmed, you can collect your 13,500 through the following methods
- From BISP-designated payment centers
- Through HBL Konnect or Bank Alfalah agents
- Via ATM withdrawal if have BISP cards
- Mobile Vans in rural areas (if announced in your region)
You must bring your original CNIC, and in most cases, fingerprint verification will be required.
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How to Check Payment Status After Reverification
After resolving your issue and completing any re-verification steps, you can check your current payment status using these methods
- 8171 SMS Method: Send your CNIC number to 8171 and wait for response
- Call BISP Helpline: Dial 0800-26477
- Visit BISP Office for manual verification if SMS or web is not working
These methods ensure you always stay updated on your payment situation.
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Important Tips For Beneficiaries To Avoid Issues
Tips to Avoid Future Payment Issues in the 8171 Ehsaas Program. You have to follow the given box
- Always keep your CNIC valid and update
- Maintain an active mobile number in your name
- Ensure biometric data is refreshed every few years at NADRA
- Complete any NSER surveys and keep family information accurate
- Respond promptly to any messages from BISP or 8171
By staying aware and updated, you can continue to receive your payments without delays.
You Can Also Read: BISP Quarterly Payment 2025 Check Status Using CNIC New Method Announced
Final Thoughts
The 8171 Ehsaas Program is a lifeline for millions of families across Pakistan, especially women who rely on this assistance to support their households. However, technical or documentation issues can prevent rightful beneficiaries from receiving their 13,500 installment. This guide has covered each major problem in detail, along with practical solutions.
By following the above steps and staying in touch with your local BISP office, you can resolve your payment issue and ensure smooth payments in future phases.
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FAQs
What should you do if your fingerprint fails during Ehsaas payment collection?
Try multi-finger verification first. If it still fails, visit NADRA to update your biometrics and return to the BISP office for re-verification.
Why is a valid CNIC important for receiving the 13,500 payment?
Without a valid CNIC, your information will not match BISP or NADRA records, and your payment will be blocked until it’s renewed and verified.
How can you update your family record for the Ehsaas Program?
Visit NADRA to update your Family Registration Certificate, then take it to the BISP office to correct or update your NSER data.
What happens if your PMT score increases due to temporary income?
You can request a re-survey at the BISP office and provide proof that the income was temporary, like loan documents or receipts.
How can you check your Ehsaas payment status after re-verification?
Send your CNIC to 8171 by SMS, or call the BISP helpline at 0800-26477 to get updated information about your payment.